Returns & Exchanges

Didn't quite fit? Let's fix that.

The right pair should feel like it was always yours. If it doesn't, we'll make it easy.

14 days to return or exchange

You have 14 days from delivery to request a return or exchange. Returns and exchanges are available for orders shipped within the United States.

Condition

Pieces must be unworn, unused, and in their original condition and box, with all packaging included and any tags, sole stickers, and box labels still in place. Returns that arrive worn, damaged, soiled, or incomplete can't be accepted and will be sent back to you.

Return shipping is on us

Email hello@saintshaus.com with your order number. We'll send you a prepaid return label — no cost to you.

Please use only the label we send. If you run into any problem with it, contact us before paying for shipping yourself — we can't reimburse returns sent another way. Keep your tracking number until your refund or exchange is complete.

Exchanges

Swap for a different size or a different style, based on what's in stock. If your new pair costs more, you pay the difference. If it costs less, the difference comes back to you as store credit.

Refund or store credit

Once your return arrives and we've confirmed it's unworn and complete, we'll refund your original payment method within 3 business days. Depending on your bank, it may take 5–10 business days to appear. Prefer store credit? Just ask — we'll issue a gift card for the full value. Original shipping charges are non-refundable.