Frequently Asked Questions

📦 ORDERS & SHIPPING

How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery typically takes 5–10 business days. You’ll receive a tracking number once your order ships.

Do you offer free shipping?
Yes! We offer complimentary shipping on all orders over $50.

Can I change or cancel my order?
Please contact us at hello@saintshaus.com within 24 hours of placing your order.

👠 SIZING

How do I know my size?
Check our Shoe Size Chart for a complete US, EU, UK, and CM guide. When in doubt, we recommend sizing up.

Do your shoes run true to size?
Most of our styles run true to size. Any exceptions will be noted in the individual product description.

🔄 RETURNS & EXCHANGES

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn and returned in original packaging.

How do I start a return?
Email us at hello@saintshaus.com with your order number and reason for return. Our team will respond within 1–2 business days.

Do you offer exchanges?
Yes. Please contact us within 7 days of receiving your order and we’ll assist you with a size exchange based on available inventory.

💳 PAYMENTS

What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay.

Is it safe to enter my payment information?
Absolutely. Our store is secured with SSL encryption and powered by Shopify — one of the most trusted ecommerce platforms in the world.

📱 STAY CONNECTED

How can I find out about new arrivals?
Follow us on Instagram @saints_haus and TikTok @saintshaus, or join our email list at the bottom of our website for early access to new drops.

Still have a question?
Our team is happy to assist you at hello@saintshaus.com. We respond to all inquiries within 24–48 business hours. 👠