Everything you need to know before you hit "add to cart."

Orders & Shipping

How long does shipping take?
We process every order within 1–3 business days, then it's on its way — standard delivery lands in 5–10 business days, with a tracking number sent the moment it ships.

Do you offer free shipping?
Always, on orders $50 and up. Under that, a flat $5 gets it to your door.

Can I change or cancel my order?
Reach us within 24 hours of ordering and we'll sort it out — email hello@saintshaus.com.

Sizing

How do I know my size?
Check our Size Guide for the full US/EU/UK/CM breakdown. Between sizes? Go up.

Do your pieces run true to size?
Most styles do. Anything that runs different gets called out right on the product page — no surprises.

Returns & Exchanges

What's your return policy?
14 days from delivery, unworn, original packaging — full details on our Return Policy page.

How do I start a return?
Email hello@saintshaus.com with your order number and what's going on. We respond within 1–2 business days.

Do you offer exchanges?
Yes — reach out within 7 days of delivery and we'll get you into the right size, based on what's in stock.

Payments

What payment methods do you accept?
All major cards, Apple Pay, Google Pay, and Shop Pay.

Is my payment information safe?
Completely. We run on Shopify's secure, SSL-encrypted checkout — trusted by millions of stores.

Stay Connected

How do I hear about new arrivals first?
Follow @saints_haus on Instagram and TikTok, or join the list below for early access.

Still have a question?
Email hello@saintshaus.com — we respond within 24–48 hours.